1 reviews | Active since Oct 2014
bank charges not applicable
Good day<br> <br> my husbands account has been debited and FNB has gone and put the money back but charged him R75-R100 every time for the debit orders being sent back and thus putting his account in the negative balance. He went to FNB this morning at the East Rand Mall and all he was told was sorry but the payments that FNB took cannot be paid back even though he pays monthly bank charges. They couldn't even say why in the beginning he was being charged. he has sufficient funds for his debit orders but due to FNB taking off transfer fees for cancelling the debit orders he is the negative. This affects me as well as those debit orders are for me as well. This has put strain on our household and we feel like FNB has literally ****** money from us. I feel they should reimburse my husband the money so that he can pay his accounts and not be in debt. They had no right to put the money back in for the debit orders and then charge him for it. Also they keep taking off his debit orders after the first whereas he has set it for the first of every month.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Branch banking who will provide you with feedback.
The reference number is 736780.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Branch banking who will provide you with feedback.
The reference number is 736780.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
