Bank charges/non-disclosure

FNB HAS CHARGED ME AND ****** ME R1528, 00 WORTH OF BANK CHARGES THAT I NEVER NEW ABOUT. I HAVE NEVER SEEN HANDLING FEES OF R379 ON THE 27TH OF NOVEMBER AND ANOTHER AMOUNT OF R495 ON THE 3RD OF DECEMBER. THEN FOLLOWED SERVICE FEES OF R200M, OTHER FEES OF R238 AND OTHER FEES OF R215. I WOULD LIKE YOU TO PAY MY MONEY BACK AND CLOSE THIS ACCOUNT WTH IMMEDIATE EFFECT. I DID NOT GET ANY JOY ON YOUR HELPLINE INSTEAD SONWABO AND HIS SUPERVISER FRUSTRATED ME MORE BY TELLING ME THAT I MUST TALK TO MY STATEMENT THAT HAS ALL THE INFORMATION. HE FURTHER TOLD ME TO GO TO THE BRANCH TO CLOSE THIS ACCOUNT. I REFUSED TO DO THAT BECAUSE IT WA OPENED TELEPHONICALLY SO I BELIEVE SAME THING CAN BE DONE TO CLOSE IT. I WILL NOT BE LIABLE FOR ANY CHARGES INCURED FROM TODAY. THANK YOU VERY MUCH FOR THE 5 MONTHS OF HELL IN THIS BANK. I REQUEST YOUR URGENT ASSISTANCE IN THIS MATTER. THANK YOU