TW
Tristan W

1 reviews | Active since May 2017

27 May 2020, 07:40

Bank charges during these difficult times

I used to believe that this was the best leading bank with exceptional service and up to date with the times. I would even spread the world to friends and family about how I would never be with any other bank. Unfortunately my belief in this company is no more as for every debit order that bounces FNB will charge you R120 per transaction. My reason for not having funds in my account is due to the Corona virus putting me out of work as I am in the entertainment industry. Although my reason for my transaction bouncing is because of the Corona virus I do not feel that even during normal circumstances that it is okay for a bank to take such a high amounts out of your account when times are tough. 32 years, a Homeloan, a student loan and many other fees paid to you guys and now during this difficult time we going through and you want to rob your customers. It is not right. Ill start looking into what other banks charge when a debit order bounces and funds are not available.

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Replies (1)
TW
Tristan W's update12 Jun 2020, 13:33
Reviewer Update
I was not happy with how Fnb responded to my concerns and how they dealt with the matter. my star rating stays the same, such a shame a leading edge bank can not help resolve issues and listen how they could change certain systems to align with there customers needs.