BANK CHARGES AND MISSING PAYMENTS

My business bank charges, reflected on my bank statement, have increased since May. Where the average was less than R1000 per month it has drastically increased. May it was over R6000, June over R10000, July in excess of R15 000. And this month, it is in excess of R42 000

I submitted a query in this regards and was told, that the "summary on the bank statement" was incorrect and that I should just "calculate" the bank charges per item line and I will get the correct bank charges.

But also told a query was lodged

Despite logging queries, I still have no feedback.

These are the two emails I received from FNB on 15/8/2022 Dear Valued Customer FNB Query reference ***Q has been sent to Customer Resolution Centre. ***. A Consultant will contact you within 24-48 Business hours.

Dear Valued Customer Your Query Reference Number ***Q been assigned to a Service Resolution Consultant in Customer Resolution Centre. An investigation into your matter will now be initiated and we will be in-touch with you shortly.

Today I just frustrated myself to call FNB and wasted almost an hour on the phone, to get NOWHERE - and to be told today, that the summary of bank charges reflecting on my August statement is indeed correct and that my bank fee charges were in excess of R42 000 Which is not the case The consultant first tells me, this reference number does not exist - and then tells me, that the contact number is for another department, which he will transfer me to. He then proceeds to transfer me back to the first menu and not the correct department. So I still don't know which department I was supposed to be transferred to and I hung up

And then I am still struggling with assistance, for 4 transfers done to the Durban Metro Police, which FNB state was done to Durban Metro. And which Durban metro state they did not receive. And low and behold, told that there is no record of my previous queries - but that as per my previous calls, it would be "escalated". I did however manage to get a reference number from the agent, asking for it and stopping him from transferring me, just in time