Bank Charges and Additional Fees

<p>Good Day,</p> <p> </p> <p>I have logged the below emails with the FNB Premier department 13 days ago and no one has gotten back to me - after forwarding follow up emails. Three case numbers were allocated for the below and no action has being taken.</p> <p> </p> <p>Case numbers:</p> <p>(CAS- ********** -D4C1X0) CRM: ********** ********** 2</p> <p>(CAS- ********** -T3X1N9) CRM: ********** ********** 6</p> <p>CRM: ********** ********** 7</p> <p> </p> <p>Email1:</p> <p>Good Day,</p> <p>I would hereby like to log a complaint with regards to the bank charges and the restrictions on my FNB premier account.</p> <p>I am currently being charged R175 as a base fee for this account and additional charges for everything over and above the limited free transaction. I do not qualify for a credit card due to a default listing on ITC and therefore I cannot utilise the R199 package with unlimited transactions.</p> <p>I visited a FNB branch and requested to be upgraded to the private client package with a monthly fee of R285, that also allows for unlimited transactions. This was denied as the minimum criteria of R750 000 p.a. is applicable. I know people whose earning are not within this specific bracket and was offered the private client package. This seems as though different criteria applies to different people - which would be unacceptable and unprofessional to say the least.</p> <p>I am unhappy with the limited transactions currently offered on my premier account - where my total bank charges was over R400 this month alone. This is more than the private client package.</p> <p>Could this matter please be escalated to management level for review. I trust this will be prioritised and that feedback will be provided in this regard.</p> <p>Thanks,</p> <p>Regards</p> <p> </p> <p>Email 2:</p> <p>Good day,</p> <p>I received the below blank email. I am not entirely sure if this may be with regards to my query previously logged.</p> <p>ID #: ************x</p> <p>Furthermore, please be advised that during business hours the best method of communication is via email.</p> <p>Thanks,</p> <p>Regards</p> <p> </p> <p>This sort of service is unacceptable and unprofessional. So not only am I being charged an arm and a leg for bank charges but receiving this pathetic quality of service. I hereby request for this to be escalate to management for review and feedback be provided before my next billing run.</p> <p> </p> <p>If this continues, I have no other choice but to move to a bank that can accomodate for my current financial situation.</p> <p> </p> <p>Regards</p>