JS
Jean-Pierre Swanepoel
1 reviews | Active since Jul 2015
21 Jan 2020, 10:58
BANK CHARGES!
This is ridiculous. I moved to FNB from another bank because of the high business charges. FNB told me that i have free swipes and some other smooth talk. Now i see that i get charged 3.63 per swipe, and bank charger over R500 per month?
How can you charge a client that much after i confirmed twice that it is free swipes?
NOT A HAPPY CLIENT! i have my business and personal account with FNB!
Then last month they had to reverse a fee of R320 for a holding of a pos sale that went through late?
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
21 Jan 2020, 11:53Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply21 Jan 2020, 11:53
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
JS
Jean-Pierre Swanepoel's updateReviewer Update
30 Jan 2020, 20:33So, another month gone by where they took more than R500 for service fees?
I will be taking this further to my lawyers as nothing has been done regarding this.
More than R1500 in banking fees over 3 months where it should only be like R800 or so?
Also another thing, i topup a lot through the app, you chsrge me R3 per topup?
That is ****ing ridiculous!!!!!!
So R5 mtn costs me R8?
You guys are sharks.
If this is not sorted out i will be moving my business accounts and personal account away from FNB, and i will encourage a lot of others to do so in my family as well.
I will be taking this further to my lawyers as nothing has been done regarding this.
More than R1500 in banking fees over 3 months where it should only be like R800 or so?
Also another thing, i topup a lot through the app, you chsrge me R3 per topup?
That is ****ing ridiculous!!!!!!
So R5 mtn costs me R8?
You guys are sharks.
If this is not sorted out i will be moving my business accounts and personal account away from FNB, and i will encourage a lot of others to do so in my family as well.
JS
Jean-Pierre Swanepoel's update30 Jan 2020, 20:33
Reviewer Update
So, another month gone by where they took more than R500 for service fees?
I will be taking this further to my lawyers as nothing has been done regarding this.
More than R1500 in banking fees over 3 months where it should only be like R800 or so?
Also another thing, i topup a lot through the app, you chsrge me R3 per topup?
That is ****ing ridiculous!!!!!!
So R5 mtn costs me R8?
You guys are sharks.
If this is not sorted out i will be moving my business accounts and personal account away from FNB, and i will encourage a lot of others to do so in my family as well.
I will be taking this further to my lawyers as nothing has been done regarding this.
More than R1500 in banking fees over 3 months where it should only be like R800 or so?
Also another thing, i topup a lot through the app, you chsrge me R3 per topup?
That is ****ing ridiculous!!!!!!
So R5 mtn costs me R8?
You guys are sharks.
If this is not sorted out i will be moving my business accounts and personal account away from FNB, and i will encourage a lot of others to do so in my family as well.