1 reviews | Active since Nov 2016
BANK CHARGES
<p>I CALLED FNB TO ENQUIRE ABOUT MY MINUS STATUS, NO DEBEIT ORDER BOUNCED AND I MANAGED MY ACCOUNT PORPERLY I CALLED TO ENQUIRE THE AGENT WAS SO INCOMPETED THAT SHE COULDNT ANSWER WHY I AM ON MINUS</p> <p>I WANT THIS ACCOUNT CLOSED AND MY 32 DAYS ACCOUNT FOR INVESTMENT REFUNDED TODAY BEFORE CLOSE OF BUSINESS.</p> <p>THE CHARGES ARE SO RIDICULOUS I NEVER KNEW THAT WE GET CHARGED FROM SWIPING. YET I PAY R100 FOR THE SERVICE .</p> <p>I WANT MY MONEY BACK AND THE ACCOUNT CLOSED.</p> <p>THIS BANK IS PLAYING A DAY LIGHT *******, WHY IS IT DIFFICULT FOR AN AGENT TO GIVE ME AN ANSWER ON A SIMPLE ENQUIRY.</p> <p>SHE THEN WENT AND PUT ME ON HOLD FOR 13 MUNITES WHAT A SERVICE!</p>
Good day Ms. Mguni
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Mguni
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***