1 reviews | Active since Jan 2017

13 Feb 2017, 05:54

Bank Charges

<p>To whom this may concern, I haved moved away from fnb due to unauthorised debit orders going of from my account which means I DON'T USE MY FNB ACCOUNT ANYMORE ! ! ! I DO UNDERSTAND THAT I NEED TO REPAY MY OVERDRAFT THAT I HAD WITH FNB BUT TO CARRY ALMOST 2000 BANK CHARGES EVERY SINGLE MONTH ON A ACCOUNT I'M NOT USING IS REALLY A JOKE ! ! ! ! ! I HAVE SEND FNB A EMAIL MORE THAN ONCE THAT THEY MUST PLEASE CLOSE MY ACCOUNT AND THAT I'M PREPARED TO SIGN A CONTRACT TO REPAY MY OVERDRAFT AND THEIR REPLY WAS THAT I MUST JUST CARRY THOSE CHARES AS IT IS STILL A ACTIVE ACCOUNT ! GET IT IN YOUR HEADS I AM NOT USING THAT ACCOUNT ANYMORE ! ! ! ! ! CLOSE THE ACCOUNT BECAUSE TO CARRY 2000 BANK CHARGES ON A ACCOUNT WHICH IS NOT BEEN USED IS CRAZY ! ! ! ! ! AWAIT A REPLY BECAUSE FROM MY LAST EMAILS HAS JUST BEEN IGNORED..........</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Feb 2017, 08:50
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)