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esther C

1 reviews | Active since Jul 2013

10 Sept 2018, 12:43

Bank charges

I wrote a review on bank charges that were quite unexplainable. And all I cut was an auto mailer and a reference number. No one has contacted me to try and resolve this. This is a second review in the sane problem. Nothing has been resolved. Can someone at least show some interest in assisting me and our my mind at ease!!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2018, 10:13
Official

Good day Esther,

Thank you for bringing this matter to our attention.

I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Premier Resolution Centre and have requested that they be in contact with you.

Reference number ***NF was issued for your complaint

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)