1 reviews | Active since Oct 2013
Bank Charges
I joined FNB just over a year ago, and i have been happy thus far until i started going through my statement line item by line item. I recently upgraded from gold to platinum user which is a service fee of R160 a month, which i was told it covers unlimited swipes, unlimited withdrawals,, unlimited online airtime purchases. On Saturday morning, i made EFT and chose the option Clear Now so that the recipient can receive the money immediately, i was charged R40 for that service, but as i type this complaint, the recipient still has not received the money i sent on Saturday, but i was charged for the money to clear immediately . I also discovered that i have been charged for online airtime purchases, R1. something for buying airtime online, whilst i was told that my monthly fee will cover all of that. I ask myself, what is the point of paying R160 a month if i am still going to be charged for things i was told the R160 cover? Am i just paying to hold a platinum card whilst i get charged for all the extras, i am unhappy with the service received from FNB. Please stop with the ****************u
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 789355.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 789355.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
