SM
Shaina M
1 reviews | Active since Sept 2015
17 Sept 2015, 12:48
Bank Charges
I received an SMS last week asking if I would like to upgrade my account to which i responded saying yes - i then called the bank to check on the delivery address and i was notified that the bank will take off my bank charges at the point of upgrade. I then stated that the account must be upgraded at the end of the month. FNB have gone and upgraded that account and took of the bank charges that i was not prepared for. Now i call them and they never have any answers. Disgruntled and Disgusted. I want my account downgraded and bank charges reversed!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
17 Sept 2015, 13:17Hello shainam,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 761778.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 761778.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Sept 2015, 13:17
Official
Hello shainam,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 761778.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier Banking who will provide you with feedback.
The reference number is 761778.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)