Bank chargers are wanted but client not wanted

I am not complaining about any branch but FNB Bank itself. Their rules suck. We as clients are not good enough to help but good enough to have bank accounts only, whereby our month fees they take. They will never assist clients with finance. But other banks will. With Fnb there is always a waiting period and then a straight no. Our salaries are deposited into their system, but we still not trusted because we are just working people. I went into the bank and requested a bank statement and it was with my ID and my card and the bank has the finger print system in place but the consultant who helped me had to ask the manager for authorization for me to get my statement. So when I to complain about Fnb being of no help asked the call agent why, she said because of the ***** happening. I ask what ***** when I took everything with me and I was also question about why I need the statement but they will never offer me help. Now I know why my friends and family will not bank there. And this is not branch rules but Fnb rules. No wonder why people who need help go to other banks. I just about had enough of them. I needed their assistance for an operation, but was not helped. Thank you Fnb.