1 reviews | Active since Mar 2012
BANK CHARGE *****
<p>On the 9th of July FNB deducted bank charges from me calling it "Value Added Service" however, I am on the Fee Saving Option. After I brought this to their attention on the 26th of July they immediately corrected my Platinum account but have STILL not yet reversed their fee on my Gold account. I have been sending numerous emails (ref # ********** Q), without any response from anyone at FNB & logged a complaint on their FB page on the 28th of July. I have been promised many times that someone will be in contact with me & they are in the process of requesting a reversal. Its the 8th of August! How long are we supposed to wait? And why do we have to point out to FNB that they INCORRECTLY deducted bank fees from our account just because they have access to our money?? How many other customers have they done this to??</p>
Good day E PREVOST,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 987290.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day E PREVOST,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is 987290.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Hi Melinda. RB Jacobs has said the same thing on my complaint to your FB page since the 28th of July... Still waiting for resolution!
Hi Melinda. RB Jacobs has said the same thing on my complaint to your FB page since the 28th of July... Still waiting for resolution!