1 reviews | Active since May 2026
Bank card swallowed by auto teller new card received charges fir new card not reversed as requested
On the 12 February 2025 i tried logging onto my FNB mobile app i could not as i had to make urgent payment for vehicle repairs so i had to go to an FNB auto teller at the Dions center in Alberton area . I inserted my card punched in the pin the auto teller shut down saying out of service the ****ing thing swallowed my card . With a big battle to make this payment I logged on and eventually made payment . Later I tried logging on to to the mobile app to cancel my card i must have trid 20 ****ing times the app would not show me my cards and gave me an error saying error empty no cards. I went to FNB Bracken city on 14 to cancel the card and order a new card I explained to the administrator that helped me the card was retained by their machine and I would not be charged 160 rand for a new card I was informed that the charges would be reversed from my account. I have been checking since then and no ****ing charges have been reversed I went online to use the secure chat box this proved totally useless as these idiots are ****ing *********** today is the 20 Feb 2025 and these ****ing charges have still not been reversed as i requested . This is **** ****ing service . Is this what clients must be happy with what a **** bank with **** service. I gave a 1 star rating if I had the option I would have given them a 0 rating . ****ing useless .
I must say that this is the extent a person has to go to in order to get a response to something so simple. I was caused all the inconvenience firstly by your app not working then your auto teller retaining my card. Then your app not allowing me to block the card . Then to travel 40 odd km to order a new card and another 40 km to collect the same card and now you idiots take 6 days to correct the charges on my bank account and it's still not done what good excuse does thus **** bank have to offer . And I'll bet you have a lot of people complaining about this **** banks service delivery. Go look at any FNB bank at any time of day and see how many people sit there with numerous complaints . It stinks totally .
I must say that this is the extent a person has to go to in order to get a response to something so simple. I was caused all the inconvenience firstly by your app not working then your auto teller retaining my card. Then your app not allowing me to block the card . Then to travel 40 odd km to order a new card and another 40 km to collect the same card and now you idiots take 6 days to correct the charges on my bank account and it's still not done what good excuse does thus **** bank have to offer . And I'll bet you have a lot of people complaining about this **** banks service delivery. Go look at any FNB bank at any time of day and see how many people sit there with numerous complaints . It stinks totally .