Bank Card stuck in ATM

My bank card got stuck in the ATM due to loadshedding , went to day to the bank to collect my card just to hear that my card was destroyed and not taken to the branch.<br> <br> Just to heard that I need to wait a week for my new cheque card , so what do I do I don't have an alternative card and if I need to withdraw money I cant.<br> <br> I asked them I want to get my smart account bank card but they cant find my proof of residence on their system....<br> <br> So please tell me what must I do ,