1 reviews | Active since Jul 2016
Bank Card Not Delivered
<p> I opened up a new savings acc along with a credit card account tellephonically but only the credit card was delivered to me and not the savingsa account card. I tried calling their customer care line, but I was put through to about 5 different departments before I was just hung up on. Now I have to go sit in a branch over a weekend when that was exactly what I was trying to avoid. Thanks FNB. Great start.</p>
Good day LourensaB,
We truly regret taking note of your experience; thank you for bringing this to our attention.
As per our telephone conversation earlier, I will address the service issue and escalate for the card to be delivered urgently.
We apologise for any inconvenience caused. Your reference for the above complaint is 960575.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Good day LourensaB,
We truly regret taking note of your experience; thank you for bringing this to our attention.
As per our telephone conversation earlier, I will address the service issue and escalate for the card to be delivered urgently.
We apologise for any inconvenience caused. Your reference for the above complaint is 960575.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Thank you for your call yesterday Melinda. Cant say I am too happy as I received another call afterwards from a gentleman who told me that I need to go pick up my card from a branch. This was what I was trying to avoid by doing everything online and tellephonically. But its fine I will pick the card up this weekend.
Thank you for your call yesterday Melinda. Cant say I am too happy as I received another call afterwards from a gentleman who told me that I need to go pick up my card from a branch. This was what I was trying to avoid by doing everything online and tellephonically. But its fine I will pick the card up this weekend.