Bank card not delivered

Hi<br> I opened an account with FNB Randburg Square on 09/10/2015, and they promised me my card will be delivered at Rosebank FNB by the 14th.<br> The card was delivered in Bloemfontein.<br> I went back to the Branch to find out whats happening, they advised that it was a mistake, and they ordered another card.<br> Untill today I dont have my card which I realy need to use urgently.<br> The contact centre (Gontse/Phil Moropa) said there is nothing they can do, and their manager is not available, I cant even get hold of the branch manager.<br> <br> They dont even care about any inconvenience this is causing to me.