Bank card not delivered.

On 16 October 2015 I opened a business chq acc at FNB. I was told I would receive a sms to collect my bank card within 5 working days. 2 weeks later after still not receiving the sms I phoned FNB and complained. No response until today 18/11/2015. I get a phone call card division requesting my address to deliver the card. I query why only now and am told that the branch had provided the wrong details and they only received the correct details now. I query whether I would be charged for the delivery and they cannot confirm but I should phone the branch and verify if I will be charged for the delivery. How can I let them deliver a card without confirming charges. So, still no card after more than a month. GREAT service delivery FNB.