Bank Card

It was last November year when I went to Diepkloof square branch to cancel some international trasnact that I don't about,I was told to cancel the card and re-apply for new card,which I did. But since then I haven't got any card,during festive season I was withdrawing money via e.wallet and cardless trasnactions which I never liked them.when I visited the branch as I was called to come collect the card,I was told that they can't track down my card, meaning the don't know which courier it's bringing the card. Now there are some things I have to with my card but I can't,even my card it's owing hence I'm not working and I wanted to downgrade the account from pluntinum to Gold account because of the bank charges to go high...now I think FNB has de-activate my account and I had to receive funds from the UIF this month. I'm not receiving the money because I think it's affecting,I'm really helpless, your service to me it's very poor and you guys I don't know how are you expecting me to receive the payment from with this lockdown hence my account it's de-activated. Diepkloof square branch disappointed me