Hellopeter
Share Your Experience

1 reviews | Active since Jul 2016

19 Jul 2016, 08:32

BANK CARD

<p>I HAVE ORDERED A NEW BANK CARD 30 JUNE 2016 AFTER MY CARD GOT LOST, I REQUESTED FOR THE CARD TO BE DELIVERED. I HAVE LOGED A COMPLAINT A WEEK AGO ON THE ONLINE SERVICES AND YESTERDAY GAVE THEM A CALL TO QUERY WHY I STILL HAVE NOT RECEIVED MY BANK CARD. THEY STATED THAT THE COURIER EXCEEDED THE NUMBER OF CALLS TO MY NUMBER AND I NOW HAVE TO PICK UP THE CARD AT THE BRANCH!!! I HAVE REQUESTED FOR THE DELIVERY AND THEY STATED IT IS NOT POSSIBLE BUT SOMEONE FROM THE CARD DEVISION WOULD CALL ME BACK YESTERDAY. STILL NO CALL, STILL NO CARD AND I AM GETTING VERY UNPATIENT. I HAVE A FAIRLY BIG BUSINESS ACCOUNT AND I AM BEING TREATED LIKE ****, I AM NOT HAPPY AND BUSY LOOKING AT ALTERNATIVE BUSINESS BANKING OPTIONS</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jul 2016, 09:28
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 965694.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)

's update20 Jul 2016, 06:00
Reviewer Update

Good day, i received a call yesterday to confirm someone will call me yesterday from UTI before end of business. i still have not received a call!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's update21 Jul 2016, 09:08
Reviewer Update

2 days later and still no call!!!!! i am fed up with FNB!

FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2016, 06:36
Official

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)