*********** Bank and Staff

Dear Hello Peter

I have been banking with FNB for over 8years and I've never had any difficulties with them, until recently. Several payments were made from my account. A total payment of R3450. 1st R1500 and then R1000 afterwards R500 n lastly R450. I immediately asked for assistance. I was informed by FNB that these payments were made to another FNB account I. I was asked if its a public or private recipient. How was I suppose to know.

Their response was that I have to report this to their ***** department. I sent an email and contacted them directly and they advised me to lay a charge at police station and supply them which is FNB with a case nr of which I did. An email came back telling me I have to escalate it to FNB Care which I also did.

I have email and virtual chats response that differs. FNB consultant told me via email that the amount has been utilized in the recipients account and cannot retrieve it. Bare in mind these conversations has been going on for a whole week in April the same month these transactions were made. I mean how the hell can FNB not reverse these funds from another FNB account? So I gave up. Funny enough my recent interaction with the banker on my app told me that this can be done which is a reversal if my requests and enquiries have been logged within 30days time of initial payments were made. I mean these payments were made in April ,I immediately reported this ******* activity in April how could the bank not assist me when my enquiry, dispute or case has been made known to the bank in same week of transactions.

I have been retrenched no income n no rent n transport fee to get to and from interviews. I need Hello Peter to assist me urgently please. Regards Tersia