1 reviews | Active since Jan 2021
Bank adjustment transactions (*****)
My account was placed on hold on the 23 rd Dec 2020 then after I received an email to contact the ***** department within 48 hrs regarding R18000 that was transferred into my account which was an alleged ********** proceeds. I therefore contacted the ***** department and was requested to provide proof as to where the money came from and the reason for having the money paid into my account of which I did. The forensic agent that was meant to assist me did not seem interested in assisting nor providing me with relevant information on what steps were to be taken there after nor give an outcome regarding the matter. On the 28th Dec 2020 I received an email from the ***** department stating that my relationship with FNB had been terminated with no detailed explanation as to why and how the decision was reached. I then followed up with the ***** agent and was advised to refer back to the previous messages of which there is no explanation for all the actions. This morning 6 Jan 2021 I received an sms stating that there was a bank adjustment done to both my business and savings acc ref Dr2 an amount of R100 000 deducted from my business acc and R9000 from my savings acc. I have sent an email to the ***** agent to find out the reason behind same and their response was that I am not in the dark and that I was informed initially that the monies would be removed from my acc and that I should contact the acc holder from which I received the proceeds. I have never since this ordeal received any message whatsoever stating that all the money I had in my acc would be deducted, and have started to question the integrity of the ***** agent that is assisting me. Why is my bank referring me back to my fellow acc holder for feedback whereas they can provide me with same and put me on the loop as they claim to have been doing so? FNB has deducted bank charges from both the business and savings account while I cannot make use of same, why am I therefore being charged for services that are not being rendered to me. R18000 was what was said to have been the alleged ********** proceeds which was already deducted, now I am puzzled by the fact that all the money in my account is also being deducted of which I fail to understand why. I have since been unable to do any transactions and my business is now on hold as a result of all that I have mentioned above. Can someone please urgently assist.
Acc holder: MartinOscar Trading Acc no. ***
