Bank adjustment (*****)

FNB service is appalling. A complaint has been logged the only response from them is automated responses confirming that someone would be in contact with me within 24 - 48 workings which already lapsed last week. It doesn’t seem like anything is taken seriously and here I am being punished for other people’s actions and can therefore not continue with my life as everything is now put on hold since December without any clear indication of what is being done about the matter at hand. Can someone please contact me and explain what is going on with my accounts and the money that was removed from same.