Bank adjustment (*****)

I am really getting feed up with the manner in which FNB is handling my matter. This is a third complaint and yet my query hasn't been address. I was requested to submit documentation and has to chase them up for feedback. The agent handling the matter doesn't seem interested in assisting me and I have on numerous occasions requested that this is allocated to someone whom is willing to assist and understands what customer service is but to my understanding FNB doesn't care about the client. What was the reason for requesting further information if no one is going to review and provide tangible feedback on the matter? The agent handling the matter doesn't seem to be responding in a professional capacity but they seem to me like they are being spiteful and are blatantly refusing to assist. What does one have to do to receive service as a client for this bank. My whole life is on standby because I do not have access to the monies I worked hard for.