Bank accounts frozen without proper warning

Our bank accounts (3) were frozen by FNB WITHOUT informing us. This occurred because FNB fa**** to contact the actual signatories on the bank account and instead wrote to a previous manager who left us more than ten years ago! It was necessary we understand in order to comply with new FICA requirements. Now instead of checking our records and contacting current signatories to the account when we did not respond they just froze the accounts!! This when we arte paying salaries and various accounts!!<br> We contacted our branch last Thursday & Friday last week when we became aware of the situation to assist us but were referred to the call centre number. No help given.<br> I held on the call cente line for 50 minutes on Monday 23/02/15 and requested that our account be re-opened as they had closed it without proper notice. We were assured we would be proritized but nothing happened!<br> Phoned the branch yesterday, advised them that we want our account opened NOW! But to no avail!<br> Wrote to the contact lady at the branch advising them that we were going to close the account today!! No reply!! Shocking service!! Now going to lodge a formal complaint with the Bankiing Ombudsman if this fails!