Bank account on Generic Hold with being told.

Hello

On the 9th of June 2022 was using my Easy Zero Card (Also know as an ewallet Card), all my payments that I was trying to do in shops they were all declined even though there was money in that account. Tried to withdraw from the ATM with no luck, also tried to do Card less Withdrawal but still no luck, decided to call the FNB HOTLINE that's when was told my account has been put on hold. And was told to visit the FNB Branch for help about the issue. So on the 10th of June 2022 I visited the FNB NEWCASTLE BRANCH, I told them my issue they said they can't help but we can call someone who might help. We did call ewallet who transferred us to CCB who also told us the account has been frozen due to that I was using the card and doing deposit which was not allowed on the Easy Zero Account.

But the question is why was not told or alerted about the issues, instead they froze the account can't transfer or do anything on it and there's money which I really want to use. So we called the CCB who said also the account has been frozen they can't do anything so they will transfer us to ***** Department, the Department told us that someone from either ***** Department by the name of Mosethe did broze the account.

So the FNB consultant sent an email to this person do resolve the issue.

My question is why was not told if I am doing something wrong with this account, also why it was put on Generic Hold. So left the branch without being helped, cause ewallet was saying CCB will help, while CCB transferred us to ***** department.

I really need this issue to be solved cause now I am unable to access funds which I need to use.