JB
Julia B
1 reviews | Active since Apr 2013
05 Dec 2015, 11:55
bank account name was change witout any notoficati
For many years now my bank account name had been in my married surname - properly FICA'd with certified marriage certificate on file. Suddenly this month my surname was changed without any notification and without my permission. Who has authorized FNB to change my details? My security has been compromised by FNB. I expect a reasonable explanation to restore my faith in the credibility of FNB's security measures which are suppose to protect their Customers.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
05 Dec 2015, 12:04Hello julialex,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 827911.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 827911.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply05 Dec 2015, 12:04
Official
Hello julialex,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 827911.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 827911.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
