PR
Pholokgolo R

1 reviews | Active since Mar 2015

09 Mar 2015, 10:16

Bank account frozen despite FICA documents submitd

On the 05th March 2015 I received an sms warning that my business account was about to be frozen for FICA non compliance. This is after i electronically submitted the required documents in November 2014. Following the sms, I called the provided number only to be told that someone will call back. 5 hours later someone did call and informed me not to worry everything was fine. I asked if she was sure and she said YES. Three days later the account gets frozen and still no one is telling me why. Today (09th March) I went to by branch (FNB Carlswald) to enquire and they don't have answers for me. We called the same number I used before and still no one can tell me why my business account is frozen except to again say \Someone will call back". <br> <br> My Question to FNB = What happens to my business while i am waiting.<br> <br> Very Disappointed Customer:<br> <br> submit """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Mar 2015, 12:32
Official
Hello PCN2009,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 641737.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)