Bank account frozen by consumer foreign tax...

Overall i am very happy with FNB as a customer. However i have been trying since 21 December to get my wifes account activated again, which by the way she has been using for a year now. She is not a South African citizen but i helped her to open the account. I was unable to speak to anyone about her bank account issue without her being physically present even though we are married and i signed and opened the account in her name.

The account was frozen by ********** which required some information regarding in which country she pays tax? I mean really can you not pick up a phone?

We managed to speak to someone on friday 21 December which phoned consumer foreign tax and they said it takes 24 to 48 hours after the necessary forms are submitted. We submitted these forms immediately with the help of the guy who helped us on 21 December.

The audacity of a bank to freeze an account over the Christmas period (where you want people to spend money). What is wrong with you that you are so down and out that you withhold someone from enjoying Christmas and unable to even buy one gift because your account has been frozen.

As i write this i am giving you as a bank an ultimatum that if you do not fix this before end of 2018. I will move my account (home, car, bank and credit card together with my wifes accounts to another bank.

Please rectify immediately!