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kloppers.louise kloppers.louise

1 reviews | Active since May 2016

30 Jun 2017, 13:16

Bank Account Frozen

<p>My bank account has been "frozen" by FNB's ***** Department - something on their side indicated that my account is being 'hacked" and they took precautionery steps. My account has been "frozen" since Monday. Phoned the call centre and no-one can sort it - not getting any assistance from my Private Banker. I was advised to go in branch and verify myself. Did that and my account is still not accesable. Its month-end and none of my accounts are paid - school fees not paid - domestic not paid. How on earth can you guys put a client in such a position - its my bank account and my money - I've been inconvenienced in taking time from work to go in branch and still not being able to access my own account.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2017, 15:09
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***

kk
kloppers.louise kloppers.louise's update03 Jul 2017, 09:47
Reviewer Update

Above review still not sorted out - my account is still "frozen" - going on 7 days now. I'm personally incurring penalties on accounts that was suppose to be paid before month-end.