1 reviews | Active since May 2016
Bank Account Frozen
<p>My bank account has been "frozen" by FNB's ***** Department - something on their side indicated that my account is being 'hacked" and they took precautionery steps. My account has been "frozen" since Monday. Phoned the call centre and no-one can sort it - not getting any assistance from my Private Banker. I was advised to go in branch and verify myself. Did that and my account is still not accesable. Its month-end and none of my accounts are paid - school fees not paid - domestic not paid. How on earth can you guys put a client in such a position - its my bank account and my money - I've been inconvenienced in taking time from work to go in branch and still not being able to access my own account.</p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Above review still not sorted out - my account is still "frozen" - going on 7 days now. I'm personally incurring penalties on accounts that was suppose to be paid before month-end.
Above review still not sorted out - my account is still "frozen" - going on 7 days now. I'm personally incurring penalties on accounts that was suppose to be paid before month-end.
