1 reviews | Active since Jun 2018
Bank account frozen
Fnb has disappointed me. My personal bank account has been frozen after someone apparently called in and reported my account. This happened without my knowledge, you can imagine needing to use your account and then coming to find this nasty surprise! I don't know what happened but my bank is meant to be on my side . How can they freeze an account indefinetly as this has been the case for over month now. I cannot access funds and make necessary living payments. I have been to the branch and it doesn't seem that can help me especially the ***** department. Apparently they are still investigating. REALLY? WHAT SHOULD MY FAMILY DO IN THE MEANWHILE? FOR HOW LONG WILL THIS INVESTIGATION TAKE PLACE? NO ANSWER! I am seriously frustrated...
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)