Bank Account Frozen

<p>I am absolutely furious with FNB for freezing my account!</p> <p>I have double checked and only received 1 sms on Wednesday, 08 March at 14h10 to say I need to submit proof of address. I thought this was a hoax and just ignored the message.</p> <p>I have not received an email or a phone call to advise that my account will be frozen if I did not submit the proof of address.</p> <p> </p> <p>I went to put in petrol Thursday evening and only after needing to pay, discover that my account has been frozen.</p> <p>I was embarrassed, inconvenienced and completely stressed out.</p> <p> </p> <p>In October, when I changed banks to FNB, I submitted all documentation to open the account and cannot understand why this has happened.</p> <p>Are you even allowed to freeze someone’s bank account without any warning!</p> <p> </p> <p>I have now submitted my proof of address, via email, and would appreciate that my bank account be unfrozen ASAP.</p> <p> </p> <p>Kind regards</p> <p>Lauren Anderson</p>