Bank account emptied after ******* sim swop

<p>I am trying to get feedback from FNB about the investigation into my bank account being hacked into and emptied, after an ******* sim swop was done. It is immensely frustrating and stressful to receive no reply to my enquiries.</p> <p> </p> <p>First of all, since my account was emptied I have no idea how I am supposed to pay the bank fees at the end of the month. The bank fees FNB is charging me - for money that was ****** out of my online account that FNB was supposed to be safeguarding. Secondly, this was reported on 9 Jan and still nobody from FNB has bothered to contact me to tell me what progress is being made.</p> <p> </p> <p>Third, when I phoned to enquire I was told they will not respond to a phone call - I have to send an email. Fourth, when I sent an email I received no response. Fifth, I think I have been patient long enough!</p> <p> </p> <p> </p>