Bank account

I called the FNB call centre on Monday the 11-12-2017 to create an account. Was able to do that and everything went well, My card was delivered by CCD @ work on Friday the 15-12-2017 (Pay day). I tried using my card but it wasn't allowing me, I called the contact centre and got through to Lindokuhle who just asked for my ID number and name then said "ok let me transfer you" and hung up! The following day; Saturday the 16-12-2017 I called the Call centre and spoke to Asanda, who said she would definitely assist me as I was stressing over the cash that's on the card and the fact that I wasn't able to use it. Asanda Cancelled my card instead of assisting me, I haven't been able to do anything because of this and when I call the call centre they're telling me that I need to go to the branch and get a temporary card that I will need to pay for. I am a very new FNB customer and I was planning to stay with them for a very long time but I'm not sure anymore. The amount of stress I am going through right now, and seeing that no one really cares makes me sick. I really can't believe you guys.