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Pocahontis #Kaksterk

1 reviews | Active since Jan 2014

19 Nov 2015, 12:25

Bank Account

This morning i woke up and reveived a sms from FNB my bank accound has been frozen again after i supp**** FNB Head Office with the right papers and the said all is ok now i wil not ever struggle with my account being frozen. This has been the 2nd time that my bank account has been frozen in 2 months after the right documentation has been provided. FNB treats me like a ******** by telling my i supp**** the wrong information. So they actually stole my money. I am a single mother and this is unacceptable. <br> I am very very very unhappy, i have never been treated this bad by FNB and i have been with them for 15years.<br> <br> Why does FNB make you feel like a ******** even when you have followed all the right steps and given the r8ght info and documents that they asked.<br> <br> Then only they said i need to go to the Municipality and get a stamped letter from them which i had to pay R14.50 for that and then only they excepted my proof of adress.<br> <br> Very disgusted with FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2015, 12:41
Official
Hello pocahontis,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 815706.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)