*********** bank

I am writing to express my extreme dissatisfaction with the service I have received regarding a recurring issue with double debits on my account. Despite logging a complaint and speaking with four agents from Secure chat; Jacob, Mzamo, Cebo and Kamogelo, none have been able to resolve this matter.

On 16/09/2024 I had a positive balance in my account. However, this morning, I discovered that my balance had dropped to a negative of approximately R900. Upon reviewing my transactions, I noticed that several payments had been debited twice. The initial debit occurs immediately upon swiping, and then the same amount is deducted again a few days later.

I find it alarming that this issue persists, and your agents have failed to provide a resolution. The inability to address this clear error raises concerns about the bank's internal processes and potential suspicious behavior.

I request that you: 1. Immediately investigate and rectify the double debits. 2. Credit my account with the incorrect deductions. 3. Provide a clear explanation for the cause of this issue. 4. Take measures to prevent future occurrences.

I expect prompt attention to this matter, and I request a follow-up communication to confirm the resolution.