Balance Transfer Card Credit

Someone from the FNB sales called me with regards to Credit Card (Balance Transfer) where they were suppose to settle my debt with the Clothing Store accounts that I have and I will end up paying them monthly. Agreed amount was R17 600.00 in total in which R12 706.00 was allocated to the 3 stores(Woolworths, TFG and Spitz) which is called the Budget account and the Straight account which will be the remainder after the deduction. They only settled the Woolworths account(R1 840 .00) however that Balance was taken from the Straight Account. When I questioned this with FNB, I was told that they couldn't deducted that from the Budget account because of the amount but My question opposed to them was, why did they include that in the Budget account if they wont be able to deduct it from it and what will happen to the discrepancy? No one responded About Spitz account(R6,047.00 ) according to FNB the payments was made it wasn't reflecting on there side and it was made on the 7th Mar 2019. And FNB was investigating that but no feedback TFG wasn't even attempted and they wanted me to send them the account details of TFG which I did and until now I didn't hear anything from them. Now I am paying Fnb roughly R560 and paying the 2 store as well but the agreement was for them to settle those stores and I pay them monthly roughly R800 if I didn't use the amount on the Straight Account.

I have been making calls to the Credit card departments but everytime I did, I will be transferred to different departments - Sales, Balance Transfer and Credit Department back and forward. I will spend more than 30 minutes on a call without getting resolution and I have been to 3 different Fnb branches (Zevenwacht Malls Branch, the one in Adderley Street in CPT and other one in Golden Acre) and in all occasions I was put on the phone to waste 30-40 minutes of my time without going nowhere but transferred to pillar to post. Email has been sent to Complaint Department, reference number given ********** and Natasha Adolph was dealing with my query/complaint but she failed in angles. She never got back to me after requesting for the TFG account number and this was on the 15th Mar 2019 but this matter was raise to FNB in late Feb 2019. Until now she hasn't got back to me ! Samantha who is a Team Leader or Manager in the Zevenwacht Mall Branch sent an email as well to the Complaint raising my concern on the 2nd April 2019 and still no got back to me regarding my concerns.

Fnb service is appalling I am disgusted with how my issue is dealt with, no one is acknowledging my issue, no one is communicating with me and I am transferred to pillar to post. My time is wasted, I am losing money out of this whole thing because I taking time from my lunches, and my off days to go to Fnb and still get no resolution.

I don't know where I stand with Fnb everyone is failing me from this company