BALANCE STATUS

I am writing to bring to your attention a concerning issue regarding a recent transaction at the Hub store. Due to a technical issue with the payment machine, multiple transactions were processed, resulting in an incorrect deduction from my account. Although I was informed that the funds would be reversed, they have not been reflected in my account balance.

Despite numerous follow-ups WITH FNB, I have not received a clear resolution. I kindly request:

1. A detailed transaction history to clarify the status of the reversed funds. 2. Escalation of this issue to a supervisor or specialist.

I would appreciate your prompt assistance in resolving this matter.