Bad/Misleading service

Bad/Misleading service

Per accident I blocked the PIN on my credit card today, I very shortly thereafter got an e-mail to say my card was blocked and to rectify this to contact the number on the back of the card.

After going around in circles from operator to operator for at least ten minutes, dialling half a dozen different numbers, some given to me by the operators, some I eventually found on the internet and being bounced from department to department, all promising to make it "A golden experience", I was then told that I need to go into the FNB app,

This is all very good and well for someone who has an FNB account as well as a Credit Card, if, like me you don't, then you can't load the FNB app. When finally I could get to speak to the consultant telling me to go into the "app", and explained I don't have access to their "(un) glorious app" I was told in what I felt was a very rude and short manner to "...well go to the branch then"

Five stars for professionalism and customer service. Way to go!

I know what my next "braai conversation" is going to be, and it isn't going to be very complimentary about FNB and it's "Service" or lack thereof!