Badly designed internet banking website

I have complained about this issue before, but FNB appear to be deaf on the issue. I want to transfer funds from my STRAIGHT to my BUDGET account online. Although all the functionality appears to be there on the site, it does not work.

I have to phone a call center, be subjected to the 20 question routine and only then can I transfer the funds.

Quite a waste of my time.

Then, using the secure chat facility on the cellphone app is an EVEN BIGGER waste of my time. I log on, post my issue, told I'm 8th in the queue and the KICKED OUT after about 15 minutes.

No update on how far I am in the queue, no response, NOTHING.

HOW CAN YOU HELP ME FNB? YOU ASK ME THAT? Let me answer you: By NOT spreading lies about how you actually help me, but providing me with FUNCTIONALITY AND SERVICES THAT ACTUALLY WORK!!