Baddest service

My mother opened an Estate Late account with the Main Street branch after an unsuccessful attempt at the Trade Route Mall. Since May 2021 the account has not been active. Firstly, when the account was opened no one explained the process we took that everything was done we even deposited money to activate the account (to find out about 6 months later) that the account was never active.

The reason we are being told everytime we go to the branch, we have gone to Mall of the South, twice, Benmore once, Main Street twice and last time was on the 4th of January 2022 where we were told after a lengthy phone call that the hold will be recovered on Friday, 7th January 2022. Today, 13 January, we went to Trade Route Mall only to find the hold is not removed.

At Main Street they refused to give timeframes of their resolution times when I demanded. If the company that was depositing the money into this account did not let us know the money bounced we would have not known.

Only when we go to the branch they claim to make follow ups other than that it's out of mind out of sight. What will happen if the Department of Justice does not respond to emails. Are we going to wait until Jesus comes back FNB. I'm angry to say the least, disappointed!