Bad, worse, FNB Private Clients

I have moved to private wealth in the beginning of October 2019. Today was my third day at the Randburg branch to try and collect my cards. Only cards delivered were the credit and petrol cards(which benefits FNB, not me) and not my debit card, this being the 4th of November. We have tried the work address delivery twice yet they keep contacting me on the outdated number that was corrected with the bank as well as a call to the couriers. You have already deducted your increased monthly banking fees without delivering on the main service requirements. As with other complainants the private banker (their claim of value add) does not stick to agreed phone times and has yet to be of any value to me. I can see similar trends from other FNB private client customers on hello peter. Please lose my number, I will be moving my whole portfolio from FNB. If this is what you call service delivery please do not charge me as we do not share the same perspective of ensured customer satisfaction. This complaint serves as a warning to your other customers, I do not expect any service recovery from FNB.

On a side note: You are trying to drive self service yet the drop off in information is astounding, your ATM availability is distressing and your weekend walk in times shortened well beyond what all the other banks are doing.