Bad unresolved service problem
How do you get someone's attention about a serious problem you have ? I have sent emails to their client services. I have sent an email to their CEO. I have engaged them on Facebook. Mr Jacobs, the custodian of their facebook page is MIA . He do not even respond to messages on their facebook page. He does not respond to Tweets on twitter. All their 087 numbers has the answer "We are experiencing high call volumes................" Holding on for 21 minutes for ***** departement with the same message? No responses ...Nothing, but silence from the BEST DIGITAL BANK IN SOUTH AFRICA? Come on guys, surely is this the best you can do......for a very frustated loyal client
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FNB (First National Bank)'s replyOfficial
04 May 2019, 12:37 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 May 2019, 12:37
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
's updateReviewer Update
14 Mar 2024, 11:19I can't even remember the incident but since then I can only say that the service from them, as my bank has only been of the most outstanding in the industry. Probably also the reason for them being rated top in the client service department
's update14 Mar 2024, 11:19
Reviewer Update
I can't even remember the incident but since then I can only say that the service from them, as my bank has only been of the most outstanding in the industry. Probably also the reason for them being rated top in the client service department