MvO
Mi-Juanne van Onselen

1 reviews | Active since Jul 2017

12 Jul 2017, 16:29

Bad & Unproffesional FNB Private Banking

<p>Why should I be paying such a high premium for a private banking service that is of no use to me what so ever!!! It takes them 24 to 48 hours to resolve the smallest enquiry and that is ofcourse if you actually even get a response from them or manage to get hold of your so called private banker!!! FNB's slogon is HOW CAN WE HELP YOU but in my experience it is more like HOW CAN WE NOT HELP YOU and charge you a hell of a lot for it?</p> <p> </p> <p>And the cherry on the cake is when your private banker copies you in on an email, where she is dicussing you with one of her colleauges!! How unprofessional!!!</p> <p> </p> <p>So as their AD's ask, ARE YOU WITH THE RIGHT BANK???? NO I AM DEFINITELY NOT!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2017, 11:55
Official

Good Day

I tried contacting you on *** to acknowledge your complaint, but to no avail.

Thank you for bringing this matter to our attention, I would like to apologize for any inconvenience and frustration caused.

I have logged a formal complaint on your behalf and have requested that the matter be investigated and that you be provided with feedback.

Complaint reference number is ***.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)