Bad treatment from FNB head office

Good day, I'm disaponted with the service I got from FNB branch in Kroonstad and FNB head office. I took business overdraft that is +-R90 000.00. Though business did not go as planned, I informed the business branch manager (Jeromy) several times especially where there was no income to the account that i will skip month or two. He understood though we did not put it in writing. This month on the 18th there was total amount of R27 985.00 that was deducted and I went to the branch and find out. Jeromy tried to assist and call at head office where i spoke to Jacques whom I did not appreciated his assistance as I believe he was rude against me. Jeromy explained to Jacques that arrangement for monthly deduction, R2 500.00 per month has to be made of which Jacques dismissed the agreement and said they have handed over the case to the lawyer. As far as I know the amount that was supposed to be deducted was R6 000.00 and was surprised when they deducted R27 985.00. My request is to keep our agreement and take only what is outstanding and also wish to understand why the took decision to deduct such huge amount.

I will request your assistance and as I have been a loyal customer and worked with FNB for many years, I trust I will be considered and hope this case be solved.

My number is: **********