Bad treatment from fnb

I have never been humiliated so much in my life, 7/05/21 I got a a call from polokwane that my uncle who passed due to covid did not have policies everything is done only R 10000 was left for corp to be released spoke to my husband and the was money (cash) in the house and I took the money I did not count it, but I knew it was 10.000 or less, than I went to the bank fnb Pretorius street were I had to face a bad black cloud, than I went to a deposing machine and took every R100 note inside the machine and the money sticker and transaction was unsuccessful, I quickly ran inside the bank the was a lady who assisted and and she asked me how much was the money and I sad roughly around 10000 or less I'm not sure was going to see by the slip after paying either way, than the teller told me that since well ur not sure ur money will get in after 7days, by that time I promised family to wait I'll be making a deposit soon. They took me to the manager in charger who was not willing and interested in assisting after he calls his supervisor luckily I went to Afrikaans medium and they were speaking in Afrikaans and the supervisor also said that they won't be able to assist, by that time my family and community is waiting for the corp, I cried so bad that firstly it was not my fault for machine to stuck, now I have to ask people money as if I don't have money. I have been humiliated by a bank that I used almost 2 decades I'm enough with FNB I have lot of incidents I can talk to but honesty today u showed me that the bank only cares about themselves not us by the way I am a private banker and I can be treated like a peace of *******.o thinks by Monday I'll close my fnb account thanks for the most horrible service