BAD TREATMENT AND *********** BY FNB

My name is Nkosithethile Dada and I am using FNB SIMCARD. I am having a very terrible experience with FNB simcards connections. I took the contract with their branch in Boksburg CBD, on December 2018 of R250.00 per month. I was informed that the calls are unlimited with 100 sms and 100 mbs of data. In the year 2020, september the contract was cancelled without any notifications while i was on a call. Contacting them I was told that i have breached the contract and i am now on prepaid. I requested that I may be reinstated and the answer was not but they couldn't even give me clarity on what I did breach, I was then given an option to move to R399.99 of which I did in December 2020,,,,,,,this was that it has 200 calls unlimited for same number, 200 mbs of data and 100 sms, then contract was cancelled on 31 December 2020 saying i breach contract....I was then given an option of moving to R470.00 package of which was explained as unlimited, then today i was kicked out. In all these packages there is no way that I could have gone over 200 calls in any manner. Why is fnb doing this to it customers. Why are we informed about something but get something else? Why are people victimised?

This is really not fare with the service of this bank at all. When they want you they tell you incomplete information all the time.. this is a ******* to customers, and I don't think I am the only one.

contact *** email:*** id no:***