LM
LEHLOGONOLO M

1 reviews | Active since Dec 2009

29 Jul 2015, 09:03

Bad treatment after they keep taking my money

I entered into a contract with the device support. The contract was for 2 years. I pay without any hassles and after my contract ended, they call trying to enter me into another contract. I explain that my previous contract has lapsed but they continue to take money from me. They hang up on me after I explained my frustration and they refused to put me through their supervisor. I went to the branch but they say that they are not linked with the device department. I am frustrated because my money keeps being deducted unnecessary

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jul 2015, 09:54
Official
Hello Hlogi100,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 729821.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)