Bad treatment

I received a bad treatment from this bank. I feel disrespected by their staff. I regret every second I waisted and my money went to the drain for this ****a shop. I opened the account telephonically spending my money to hold for a very long time to speak to the consultant. I managed to speak to the consultant and I received all the requirements. It was on the 08/06/2020. I send those requirements and follow up with the long call. Till now the account is not active. When I give them what they requested they ask for another. I see them enjoying to play or is what they do to all customers? Is like they doing me favor. I thought this is the best thing ever happened to the banking system to avoid to go to a long queue to the bank but I find myself being a toy for other people who are bored. I advise people who think to use this stupid online application from fnb to know that they will find people who will play with them. If I was white in color they wouldn’t dare to do what they did to me as they are respecting them. I feel bad when the bank retrenched people but I see they deserve it because they are useless.