Bad treatment

<p>I am a former employee of FNB. I was recently dismissed, however that is not the reason of my complaint. I am awaiting my pension fund payout and it has been a very unpleasant experience. I have liaised with FNB on numerous occasions regarding the status of my payout and have not received any joy. Someone by the name of Nati Mnguni advised me that there's procedures in place and that the whole process should take around 6-8 weeks. Funani from Momentum however advised me that payout takes place within around 5-6 days after all the docs have been received from FNB. I have then escalated the matter to Rina Hardman at FNB who is Nati's superior and she then eventually advised me that its sorted and that Momentum has received my docs. Funani from momentum advised thereafter that FNB still need to finalise something on their side before Momentum can proceed with the payout. Funani Tshabalala then sent an email to Rina Hardman advising her of what still needs to be done and copied myself in the email. I have not received any feedback from Rina since and I do not know where I stand with my payout. I was dismissed on 10th July and I'm still not even sure if FNB finalised everything on their side. A friend of mine was also dismissed in June and he received his payout within 2 weeks from his date of dismissal. My friend and I worked in the same department so surely the process should've been the same for the both of us. I'm in my 3rd after dismissal and I'm not even sure if everything's with momentum now or not. I have a family to support and this long wait is taking its toll on myself a well as my family that I need to suport</p>